De-Escalation Training


COURSE DESCRIPTIONThis course is designed to ensure a quality presentation of street level communication skills training for the road officer, corrections officer or supervisors, in order for them to bring about a peaceful resolution to the current call for service or corrections incident. This course is designed to teach the basic skills, techniques and concepts required of patrol or corrections officers, with an emphasis on communication and active listening

Topics Include: 

  • Introduction to De-Escalation and Communication Skills
  • Setting the Stage
  • Essential Communication Skills
  • Active Listening Skills
  • Identifying the Emotional Factor
  • Theories of Motivation-Psychology
  • Body Language, Micro Expressions, Para-Linguistic Cues
  • Student Exercises 


INSTRUCTIONAL GOAL:  To provide the patrol officer/deputy, corrections officer and supervisors with the skills, techniques and basic concepts needed to bring about a peaceful resolution to calls for service involving agitated or potentially violent subjects. The officer/deputy/CO/supervisor, will learn the importance of Listening, identifying and interpreting an individual’s needs, concerns, etc. as well as identifying body language and other indicators that give away a subjects pending actions. An understanding as well as practical knowledge of these concepts and skills is fundamental for the safety of our law enforcement officers, especially in today’s volatile environment.

Instructor:     James C. Lilley - The Director of Global Police Solutions, LLC, Jim brings with him over twenty-five years of law enforcement experience both Nationally and Internationally. He holds a Bachelor of Science degree in Criminal Justice as well as an ICITAP Master Instructor certification, and is a member of the International Law Enforcement Educators and Trainers Association. Jim is well diversified in law enforcement, and has served in such supervisory and management roles as a Corporal, Detective, Major Level Narcotics Task Force Agent, Detective Sergeant, Patrol Sergeant, Training Sergeant and as a Training Division Commander/Lieutenant. While serving four years in Iraq with the police training mission, Jim served as a Senior Mentor, Lead Trainer, Training Center Support Team Leader, and as the Acting Regional Commander for AAB 5, Southern Iraq where he received a Certificate of Appreciation for Dedication and Initiative from Lieutenant General Helmick, USA, Commanding General, Multi-National Security Transition Command-Iraq.

Global Police Solutions, LLC is an approved advanced LE training provider who understands the needs and concerns of today's law enforcement


“Professional Training for Today’s Law Enforcement”


Call Us Toll Free At: 855-4GPSTRAINING


Event Properties

Event Date 12-07-2020 8:00 am
Event End Date 12-07-2020 5:00 pm
Registration Start Date 09-21-2020
Capacity 30
Cut off date 11-27-2020
Individual Price $119.00
Location Lafayette County Sheriff's Department
We are no longer accepting registration for this event